Shipping & Returns

Where we deliver

We deliver across Pakistan — every city, town and village a major courier reaches. If your area is serviceable, we’ll get to you.

How long it takes

We hand every order to the courier within a working day of confirming it on WhatsApp. From there the time to your door depends on your city and the courier — larger cities are quicker, remote areas take a little longer. You’ll get your order number the moment you check out.

Delivery charges

A flat Rs 200 delivery charge applies to single-bottle orders. Order 2 bottles or more and delivery is free.

Cash on delivery

Every order is cash on delivery. You pay the rider in cash when your order reaches you — nothing is taken in advance. Please keep the exact amount ready to make the handover easy.

If your bottle arrives damaged

Check the seal before you accept the parcel. If the bottle is broken or the seal is tampered with, don’t accept it from the rider — or, if you’ve already taken it, send us a photo on WhatsApp the same day and we’ll replace it at no cost.

Returns

Because this is a personal-care product, we can only accept returns of unopened, sealed bottles within 7 days of delivery. Opened bottles can’t be returned for hygiene reasons, unless the product was faulty. To start a return, message us on WhatsApp with your order number.

Refunds

For prepaid orders, approved refunds are sent back to your original payment method within 7 to 10 working days. For COD orders, there’s nothing to refund unless a prepaid delivery charge applies.